State Farm® Insurance Agent Mike Edmundson

"Best ever insurance agent Mike Edmanson and Carol Bedingfield that anyone could ever ask for💝"

"I definitely have to leave a five star review for State Farm. I had super high insurance with Progressive because I had an automobile accident in February 2023 in New Jersey during a snowstorm. Judy Rodriguez noted her calendar to give me a call when my insurance was up for renewal and she saved me a ton of money! Definitely recommend State Farm!"

"We worked with Judith and received friendly and efficient service. Answered all our questions in a timely manner. Would recommend this office."

"Mike Edmundson and his staff are incredible! We appreciate all they have done to support our family over the last 10+ years."

"I love dealing with State Farm as they are almost family to me. They answer all my questions professionally, intelligently and promptly. They have always helped me navigate the difficult fields of insurance and help me stay on top. Mike Edmonston and Judy are my key contacts at this office.Dealing with another office is like going to a different store.It's hit or miss. This office as well established , has all the answers and are always there to help."

"Eli was more than helpful and saved me a decent bit with only a 15 minute conversation. I 100 percent recommend!!"

"Thank you to Judy for such a quick and professional response. She provided me with a quote in a very timely manner and had me setup in no time. Definitely a great way to start things off."

"I had an excellent experience working with Eliseu. He was extremely attentive, professional, and fast throughout the entire process. From the first contact, he made sure to understand my needs and worked hard to find the best coverage and the best price for me. Everything was handled with great efficiency and clarity, which made the whole process smooth and stress free. I truly appreciate his dedication and the way he went above and beyond to make sure I was well taken care of. Highly recommended, thank you, Eliseu, for such outstanding service."

"That you"

"We are very satisfied with State Farm. Eli provided excellent, attentive, and professional service. Highly recommend!"

"Eli has been very helpful. I’m very satisfied with the service and the quick resolution of my car insurance matters."

"I would like to thank Eliseu for the excellent service"

"Loving star farm so far! I’m saving a ton of money compared to my old insurance. Judy was really helpful and had me set up with a quote for my business and car insurance quick. 10/10 customer service!"

"Judy and Brittney went above and beyond in helping me get my truck insured. They found the best plan that suits me and my budget AND managed to save me over $100 on my old insurance. Would definitely recommend to anyone seeking insurance!"

"I have multiple policies with Mike and he saves me money year in and year out. His office staff is easy and friendly to deal with. Judy handles all of my changes that need to happen in a timely manner with all while being easy and friendly to communicate with."

"Dear Management Team, I am writing to formally report a very poor and concerning customer service experience that occurred over the phone with Judy one of your employees. My girlfriend Gretchen Osorio, who does not speak English fluently, contacted your business seeking assistance. The employee who answered the call appeared unwilling to help and was dismissive from the beginning. When I attempted to follow up on her behalf, I was repeatedly given the runaround and my calls went unanswered to the point that I had to call from a different phone number to reach anyone. Once the employee answered, her behavior was extremely unprofessional and unethical. She was dismissive, refused to properly address the issue, and made us feel discriminated against due to my girlfriend’s language barrier. The situation escalated further when she abruptly hung up on me and subsequently blocked my phone number, preventing any resolution. This experience was frustrating and unacceptable. No customer should feel dismissed or discriminated against because of a language difference, nor should they be ignored or blocked when attempting to resolve a legitimate issue. I am requesting that this incident be reviewed seriously and that appropriate action be taken to ensure this does not happen to other customers. I would also appreciate a follow-up regarding how this matter will be addressed. Thank you for your time and attention to this matter. Sincerely,"

"My experience with Judy Rodriguez at this State Farm agency was profoundly disappointing and unprofessional. During our conversation, Judy repeatedly raised her voice, interrupted me, and refused to allow me to fully express my concerns. She made me feel unvalued and dismissed as a customer, and any attempt to speak was met with immediate aggression, yelling, and ultimately being hung up on. Rather than de-escalating a billing dispute, she escalated it, ignoring and dismissing the physical documentation I presented, including my declarations page and Florida insurance ID card. When her manager, Mike, was not present, her behavior became even more pronounced, creating an environment where it felt as though I was working for State Farm, and she was the customer. I truly wish I had recorded the call, as her aggressive tone and lack of professionalism were remarkable for a customer-facing role. A customer should feel heard, seen, valued, and listened to, and should be able to express their concerns without fear of aggression or dismissal. Unfortunately, my interaction with Judy fell far short of these basic expectations. What compounded my concern was that after disputing the billing, I received revised policy documents showing an earlier effective date I never agreed to, which undermined trust and professionalism. By contrast, Denise, a corporate manager, exemplified exactly how customer service should be conducted: calm, empathetic, attentive, and respectful. She acknowledged the issue and ensured it would be escalated appropriately. Regrettably, my experience with Judy Rodriguez and this agency will be short-lived, and I cannot recommend this office. Management should urgently address standards of professionalism, call-handling, and customer respect."

"Efficient transaction! The best!"

"Update i have ring footage brittney just called me to argue and advised she was one i spoke with in beginning of week. Was very hostile then asked the other person what information did she change after a male was on phone asking about a quote and i advised i didnt want anything to do with this office ring camrea footage as proof calling custom service back to allow them to hear this now. She sure didnt make sure when she had my file open talking to the male that called on false pretents that she hung up. Ring footage is a amazing product to have everywhere Update your office was first place i called after specking with customer care. Customer care transferred my call when i spoke to your office they hung up. Called back to customer care they gave me a ticket number because this is against the law ticket number cx1283603 with state farm. Would you like police report number??? Brittney delay changed my information when I called to speck to why I was treated with disrespect and told call customer service which connected me to them. Now there is a whole police report because they allowed someone to commit insurance fraud and the agent Brittney changing folks information so they could obtain a fraudulent coi. Next day someone tried to add a truck to a freight company in my name would like Brittney to explain why this was done by her in this office I have state farm ticket number and police report as proof to what I say."

"Mike and his team always did right by us. They return calls and make you feel valued."

"Fantastic service, professional and Judy is just wonderful providing customer service."

"Sara always helping me and do a great explanation all times thank you for the great help Guillermo Escobedo"

"I would like to Sing the Praises of Agent Sara Walsh👏 Sara is Excellence in Motion , with a side of Joy ☺️ She is extremely knowledgeable, kind, efficient and has a genuine desire to Serve her customers. She is a True Professional and I am so happy to be one of her customers now. Thank you Dear Sara 👏👏☺️💓"

"Judy as always a big help.First she got my renters insurance a while back and now my auto insurance that i got a big savings on .Thank you Judy .Your the best"

"Had the pleasure of talking to Sara today. Very knowledgeable and very pleasant to deal with."